Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern access to and use of the CrackLog mobile application (package name com.cracklog.monityl), the website at https://crack-log.com, and related services (collectively, the "Service") operated by CrackLog ("we," "us," or "our").

By creating an account, downloading, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Order of precedence. If we have entered into a separate written agreement with your organization (for example a master services agreement, order form, or data processing agreement covering an invoiced plan), that agreement controls to the extent it conflicts with these Terms.

2. Service Description

CrackLog is an AI-assisted documentation tool for engineering firms, inspectors, and other construction and property professionals. The Service allows organizations to:

• Organize inspection work into building projects, each recording building name, address, certificate of occupancy year, jurisdiction, and inspection type
• Photograph and catalog structural cracks, tagged by structural component and location within the building
• Measure crack dimensions using on-device computer vision and AI-assisted analysis
• Record engineer-verified measurements that override AI estimates, with an immutable audit trail
• Track crack growth across inspection visits with charts and AI-generated trend summaries
• Generate consolidated per-project PDF reports carrying the firm's branding
• Share work across an organization's members and sync it across devices

The Service is offered in a limited free tier and paid plans with varying usage limits. Feature availability depends on the organization's plan.

3. Professional Responsibility & AI-Assisted Measurements

CRACKLOG IS A DOCUMENTATION AND MEASUREMENT AID. IT DOES NOT PERFORM ENGINEERING, DOES NOT RENDER PROFESSIONAL OPINIONS, AND DOES NOT CERTIFY ANY BUILDING, INSPECTION, OR REPORT.

3.1 The professional remains responsible

CrackLog is intended for use by qualified professionals exercising their own judgment. Where you use the Service in connection with a statutory, regulatory, or contractual inspection — including milestone or structural inspections required by law — you and your organization remain solely responsible for:

• The adequacy, scope, and methodology of the inspection itself
• Every finding, measurement, classification, and conclusion you adopt or submit
• Verifying that any report generated by the Service is complete, accurate, and appropriate for its intended use before you rely on it, sign it, or submit it to any authority, client, or insurer
• Holding and maintaining any license, certification, or authority required to perform the work

Nothing produced by the Service constitutes a certified inspection report, an engineering opinion, or evidence of compliance with any code, statute, or regulation. Reports are drafts and working records until a qualified professional reviews, adopts, and issues them under their own authority.

3.2 AI estimates versus verified values

Measurements, classifications, severity ratings, orientations, explanations, and recommendations generated by artificial intelligence or automated computer vision are estimates. They are derived from photographic analysis and may be incomplete or incorrect. The Service marks unverified values as AI-assisted estimates, including in generated reports.

Where an authorized user records a verified measurement, the Service stores that value alongside — never replacing — the original AI estimate, together with the verifying user's name and the date and time. A verification is that user's professional judgment, not ours. We do not review, validate, endorse, or take responsibility for any verified value, and we do not warrant that verifications are correct or made by an appropriately qualified person.

3.3 Immutability of records

To support defensible inspection records, the Service is designed so that original AI estimates and recorded verifications cannot be edited or deleted while the organization exists — by any user, including their author, and including us. You accept this design as a condition of using the Service. Corrections are made by recording a further verification, which is added alongside earlier entries rather than replacing them.

3.4 No detection guarantee

We make no warranty that the Service will detect all cracks, accurately measure all dimensions, or correctly assess structural risk in any case. Measurement accuracy depends on photograph quality, lighting, reference-object placement, camera angle, and other factors outside our control.

4. Organizations, Members & Roles

Every CrackLog account belongs to exactly one organization. On sign-up, we automatically create a private single-member organization for the account, and the account holder is its administrator. An administrator of another organization may instead add the account to that organization.

4.1 Shared access within an organization

All members of an organization can view and work with all of that organization's projects, cracks, photographs, measurements, and reports, regardless of who created them, and can see the name and email address of every other member. The Service provides no per-project or per-member access restrictions within an organization. Each organization is responsible for deciding what work is recorded in it and who is permitted to join.

4.2 Administrator authority

Administrators may, on behalf of the organization: add and remove members, change member roles, delete projects, cracks, and reports, upload the organization's logo, and purchase or manage the organization's subscription. Actions taken by an administrator bind the organization. An organization must retain at least one administrator at all times.

4.3 Joining an organization

An administrator may add a person only if that person already holds a CrackLog account. When a person is added, their existing private single-member organization is absorbed into the destination organization and deleted. This occurs automatically only where that private organization contains no projects; otherwise the transfer requires a support request so the affected parties can agree what happens to that data.

4.4 Removal and departure

An administrator may remove any other member at any time. On removal, that person immediately loses access to the organization's data, the app clears the organization's locally cached copy from their device, and a new private organization is created for them on their next sign-in. Work contributed to an organization remains with the organization, including projects, scans, reports, and verification records bearing the departing member's name.

4.5 Disputes between members

We are not responsible for resolving disputes between an organization and its members, or among members, including disputes about access, ownership of work product, employment, or removal. We will act on instructions from an organization's administrators and are entitled to treat those instructions as authorized.

5. Accounts

5.1 Registration

An account is required. You may register with an email and password or sign in with Google. You agree to provide accurate information and keep it up to date. Because your display name is recorded on verifications and shown to other members of your organization, you agree to use your real name or a name your organization recognizes.

5.2 Account Security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

5.3 Age & Capacity

The Service is intended for business use by adults. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.

5.4 Account Deletion

You may delete your account at any time through the app's Account settings. If you are the only administrator of an organization that has other members, you must first promote another member to administrator; this prevents a firm's records from being left without an administrator. If you are the last remaining member of an organization, deleting your account permanently deletes that organization and all of its records and files. See our Privacy Policy for retention details.

6. Subscriptions & Billing

6.1 Plans apply to organizations

Plans, usage limits, and usage counters apply to an organization as a whole, not to individual accounts. All members of an organization draw on the same monthly allowances, and any member's usage reduces what remains for the others. Current plan details are displayed in the app and on our website.

6.2 Google Play plans

Our entry plan is sold as an in-app subscription processed through Google Play Store billing, and may be purchased only by an organization administrator. By subscribing, you also agree to Google Play's Terms of Service. Payment, renewal, cancellation, and refunds are handled by Google according to its policies. Subscriptions renew automatically each billing period unless cancelled at least 24 hours before the renewal date through Google Play account settings; we do not process cancellations or refunds for Play purchases directly.

6.3 Invoiced plans

Higher-volume and multi-seat plans are offered under a separate written agreement or order form and are invoiced directly rather than through Google Play. For those plans: fees, term, seat counts, and renewal are as stated in the order form; invoices are payable within the period stated on the invoice; and we may suspend or downgrade access for accounts that remain unpaid after written notice. An invoiced entitlement takes effect when we enable it and ends on the expiry date recorded for it or when we revoke it in accordance with the applicable agreement.

6.4 Free tier and trials

The Service includes a limited free tier with reduced monthly allowances. Paid plans may include introductory pricing or free trials where offered through Google Play; trial eligibility and conversion are determined by Google. If a trial is not cancelled before it ends, it converts to a paid subscription at the then-current rate.

6.5 Price changes

We may change prices with notice as required by Google Play, the applicable order form, and applicable law. Price changes apply to subsequent billing periods.

6.6 Usage limits

Each plan has monthly limits on AI scans, reports, and trend summaries. Limits reset monthly. Attempting to circumvent usage limits, entitlement checks, or plan restrictions is prohibited.

6.7 Effect of expiry

If a subscription lapses, expires, or is revoked, the organization reverts to free-tier allowances. Existing records are not deleted as a result, but features exceeding free-tier limits become unavailable until a plan is restored.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Record content you lack the right to record, including photographs or addresses of properties you are not authorized to document
• Upload content that is illegal, harmful, threatening, abusive, defamatory, or infringes third-party rights
• Record a verification in the name of another person, or misrepresent who performed an inspection or verification
• Present Service output as a certified inspection, engineering opinion, or evidence of regulatory compliance
• Attempt to reverse engineer, decompile, or extract source code from the app
• Circumvent security measures, usage limits, entitlement checks, organization access controls, or App Check protections
• Use automated tools, bots, or scripts to access the Service without authorization
• Interfere with or disrupt the Service or its infrastructure
• Impersonate another person or misrepresent your affiliation or professional credentials
• Resell, sublicense, or commercially redistribute the Service without written permission — applying your own firm branding to reports you produce for your own clients is permitted and is not redistribution

We reserve the right to suspend or terminate accounts or organizations that violate these Terms.

8. Organization Content

Photographs, project and crack records, measurements, verifications, reports, logos, and other content created in the Service ("Organization Content") belong to the organization in which they were created. As between us and you, we claim no ownership of Organization Content.

As between an organization and its individual members, the organization is treated as the owner and controller of Organization Content, and we will act on its administrators' instructions. Allocation of rights between a firm and its personnel is a matter for their own arrangements, not these Terms.

You grant us a limited, non-exclusive license to store, process, display, and transmit Organization Content solely to provide, secure, and improve the Service — including sending photographs and measurement data to AI analysis services as described in our Privacy Policy.

You represent that the organization has the right to record all Organization Content, including photographs and street addresses of buildings inspected, and that doing so does not violate any third-party rights, confidentiality obligation, or applicable law. You are solely responsible for Organization Content and for any report, filing, or decision made on the basis of it.

9. Intellectual Property

The Service, including its software, design, logos, trademarks, and documentation, is owned by CrackLog and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or branding except as incidental to normal use of the app.

Organizations on paid plans may apply their own logo to report covers. You represent that you hold the rights to any logo you upload, and you grant us permission to reproduce it solely to render your reports. This does not grant ownership of the CrackLog platform or its underlying technology.

10. Privacy

Use of the Service is also governed by our Privacy Policy, which describes how information is collected, used, shared within an organization, and protected. Where we process inspection data on behalf of a firm, that firm is the data controller and we act as processor; firms subject to data protection laws requiring a data processing agreement should contact [email protected].

11. Termination & Data Export

You may stop using the Service and delete your account at any time, subject to the administrator conditions in Section 5.4. We may suspend or terminate access if you breach these Terms, if fees for an invoiced plan remain unpaid after notice, if required by law, or if we discontinue the Service. Upon termination:

• The right to use the Service ends immediately
• Provisions that by their nature should survive (professional responsibility, disclaimers, liability limits, indemnification, governing law) will survive
• Data is handled in accordance with our Privacy Policy

Data export. Before an organization's access ends, its administrators may generate and download project PDF reports from the app. If an organization needs a broader export of its records, it should request one at [email protected] before deleting accounts or allowing access to lapse. We will make commercially reasonable efforts to provide a machine-readable export of an organization's records on request from an administrator.

Cancelling or allowing a subscription to lapse does not by itself delete accounts or stored records; deletion happens only as described in Section 5.4 and the Privacy Policy.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT MEASUREMENTS OR AI ANALYSES WILL BE ACCURATE OR COMPLETE, OR THAT THE SERVICE OR ITS OUTPUT WILL SATISFY ANY CODE, STATUTE, REGULATION, OR PROFESSIONAL STANDARD APPLICABLE TO YOUR WORK. WE DO NOT PROVIDE ANY SERVICE-LEVEL COMMITMENT UNLESS ONE IS STATED IN A SEPARATE WRITTEN AGREEMENT. YOU USE THE SERVICE AT YOUR OWN RISK.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRACKLOG AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, BUSINESS, GOODWILL, PROPERTY DAMAGE, OR OTHER INTANGIBLE LOSSES, ARISING FROM:

• Use of or inability to use the Service
• Any measurement, analysis, verification, recommendation, or report produced with the Service
• Any inspection, filing, certification, or professional decision made in reliance on the Service
• Access to an organization's data by its members, or loss of access following removal from an organization
• Unauthorized access to or alteration of data
• Any third-party conduct or content

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID TO US FOR THE ORGANIZATION IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless CrackLog and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from use of the Service by you or your organization, Organization Content, any inspection or report you issue in reliance on the Service, violation of these Terms, or violation of any third-party rights.

15. Governing Law & Disputes

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

Before filing a claim, you agree to contact us at [email protected] to attempt informal resolution.

16. Changes to These Terms

We may modify these Terms at any time. We will post updated Terms on this page with a revised effective date. Material changes may be communicated through the app or by email. Continued use after changes take effect constitutes acceptance. If you do not agree to modified Terms, you must stop using the Service.

17. Contact

For questions about these Terms, contact us:

• Email: [email protected]
• Website: https://crack-log.com